New open Internet transparency obligations (aka FCC Net Neutrality) went into effect on June 11, 2018. These new FCC rules require more detailed disclosures to consumers than what has been required since 2015. Although Guacamole Press, LLC does not meet the FCC's definition of a 'broadband Internet Service Provider'(*) and is not required to post an Open Internet Disclosure declaration, we believe it's good business practice.

*FCC redefines "broadband" Internet service as sustained download speeds of 25 Mbps (or faster) under Title II of the 1996 Telecommunications Act.

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1.0 Network Practices

1.1 Congestion Management

The bandwidth and network resources used to deliver our residential and business Internet services are limited and shared among users. The FCC allows ISPs such as Guacamole Press, LLC to engage in "reasonable network management practices" to ensure that our customers enjoy a high quality online experience. The use of network management tools and techniques to conserve bandwidth may cause certain users of the residential and business Internet services to notice slower Internet performance from time to time, such as longer download and upload times or slower responses while surfing the Internet or playing games. Typically, this will only occur for brief periods of time, if at all.

Guacamole Press, LLC does deploy tools and techniques in its network in order to ensure reasonable performance for all users. These include but are not limited to, Quality of Service ("QOS") policies that may occasionally throttle down heavy users temporarily. Most users will never see this happen to them, and those that do will only see it for a brief amount of time.

1.2 Usage Limits

Guacamole Press, LLC does not currently employ any limits on the amount of data a user can download or upload to the Internet in any time frame. However, in the event that it is deemed necessary to do so to ensure high quality services to all users, Guacamole Press, LLC reserves the right to employ usage limits. In the event that Guacamole Press, LLC does decide to change its policy in this area, all current users will be notified no less than 30 days from implementation, and shall be given the option to change providers without penalty.

1.3 Application-specific Behavior

Guacamole Press, LLC does not discriminate against or prevent users of its residential or business Internet services from sending and receiving any lawful content of their choice; running lawful applications and using lawful services of their choice; or connecting their choice of legal devices, provided that such applications and services do not harm the network or the provision of residential or business Internet services, facilitate theft of service, or harm other users of services. Similarly, Guacamole Press, LLC does not impair or degrade particular content, applications, services or non-harmful devices so as to render them effectively unusable, subject to reasonable network management practices outlined herein.

Guacamole Press, LLC reserves the right, in accordance with applicable law, to employ reasonable network management practices to prevent harmful or illegal activity such as the distribution of viruses or other malicious code or the transfer of child pornography or other unlawful content.

1.4 Device Attachment Rules

Guacamole Press, LLC requires customers to use ONLY the Subscriber Module ("Radio", "CPE" or "Antenna") provided to them by, and owned by, Guacamole Press, LLC to connect to its network. ONLY Guacamole Press, LLC employees or authorized agents are allowed to access the back end interfaces of these devices. Users of our services are not authorized to configure this equipment themselves.

Once the CPE has been installed, configured, and connected properly to the network, the customer is welcome to install any compatible router, switch or hub purchased at any retail store or website, to the CPE in order to facilitate the sharing of the Internet to any devices that are located within the same structure as the CPE. The sharing of services with neighbors or devices on nearby properties is strictly prohibited.

1.5 Security

Guacamole Press, LLC also employs certain practices to protect the security of the network from unwanted and harmful activities. These include practices designed to protect our servers and network devices against Denial of Service attacks and to prevent viruses, worms, spyware, spam and identity theft. In order to ensure the effectiveness of our security practices, Guacamole Press, LLC does not publicly disclose specific information detailing the levels and types of activities that may trigger or cause deployment of security protection measures. When security measures are employed, they may affect performance characteristics of service or the ability to gain unauthorized access to the network.

1.6 Affiliated Prioritization

Guacamole Press, LLC does not engage in affiliated prioritization. (Directly or indirectly favoring some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate).

1.7 Paid Prioritization

Guacamole Press, LLC does not engage in paid prioritization. (Directly or indirectly favoring some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise).

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2.0 Performance Characteristics

2.1 Service Description

Guacamole Press, LLC provides what is known in the industry as a 'fixed wireless' or 'fixed broadband' Internet access service to both residential and business users, that is designed to provide the capability to transmit data to and receive data from all or substantially all Internet end points. Guacamole Press, LLC offers multiple packages (or "plans") of broadband Internet access service for residential or business use with varying speeds, features and limitations that may affect the suitability of such service for real-time applications. The features, pricing and other commercial terms of our service offerings are modified from time to time, and not all packages are available in all areas. Each package is priced to reflect the particular speed, features and limitations of that package. Full descriptions of currently available packages, including pricing information are available here.

The FCC requires that we disclose information regarding the expected and actual upstream and downstream speeds and latency of our services. Our advertised speeds are estimates (i.e., "up to" the specified speed) and our Internet access service is provided on a best effort basis and cannot be guaranteed. The actual speed a subscriber experiences may vary based on a number of factors including, but not limited to (i) variances in network usage; (ii) the capabilities and capacities of the customer's computer and/or local area network (LAN) devices such as wireless routers; (iii) latency (i.e., the time delay in transmitting or receiving packets as impacted in significant part by the distance between points of transmission); (iv) the performance of the content and application providers the consumer is accessing, such as a search engine or video streaming site; and (v) performance characteristics of transmissions over portions of the Internet that are not subject to Guacamole Press, LLC's control.

There are various tools available online that measure Internet Performance, including downstream and upstream speeds. One such test is operated by Ookla Inc. and can be accessed at http://www.speedtest.net/. Using information compiled from individual tests, Ookla Inc. also reports a "rolling mean throughput" speed in Mbps over the past 30 days for the top 20 ISPs with at least 100 tests. Listed here are our plans, pricing and pertinent information.

You can also check performance using a "Consumer Broadband Test" that the FCC offers on its website at http://www.broadband.gov/qualitytest/. Keep in mind that all speed tests have built-in biases and flaws and the results of such tests should be considered a guide rather than a definitive measure of performance. Also keep in mind that the speed a customer experiences at a specific location may vary from the average speed calculated on a nationwide basis.

We are also required by the FCC to provide information regarding "latency" which is a measurement of the average time that it takes for a data packet to travel from one point on a network to another (possibly on a different network). Latency is typically reported based on "round-trip" time and expressed in milliseconds. While the impact of latency generally is not noticeable by customers, it can have an impact on networks and certain types of Internet applications. For example, according to the FCC, high round-trip latencies can have a perceptible impact on the quality of VoIP (Voice over IP) services. High definition multiplayer online games are also sensitive to latency. The results of our tests across all packages offered are consistently between 15 and 35 milliseconds. These results should be considered a guide, not a definitive answer on how much latency you will see, as many factors can go into determining latency at any given time, including factors that Guacamole Press, LLC has no control over.

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3.0 Errors and Omissions

This document may have typos or other errors, and may need additional information added. In the event that additional information needs to be added, Guacamole Press, LLC will endeavor to add the information as fast as possible. If typos or other errors are found, or you feel that we should be including more information in this document, please do not hesitate to contact us using the contact forms provided on this website. We will review any submissions via the contact form in a timely manner.

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4.0 Redress Options

4.1 Resolving Complaints

If you have any questions about Guacamole Press, LLC’s service or any questions or concerns regarding any of the information set forth in this disclosure document and wish to contact Guacamole Press, LLC, please follow this link for ways to contact us. Guacamole Press, LLC will review and promptly respond to all submissions. If you believe Guacamole Press, LLC did not adequately address your issue and you want to file an Internet-related complaint with the FCC, please follow this link.

CERTIFICATION
This statement has been reviewed by Guacamole Press, LLC's Managing Member, Markus P. Meier, who certified that the information contained in the disclosure is true and correct to the best of his knowledge.

Effective date of disclosure is June 11, 2018.