If you have a Facebook account, download the Facebook app to your smart phone and you will be able to monitor network outages and news when the Internet is down. Outage updates are posted regularly on Facebook and this news page (below).
ROUTINE NETWORK MAINTENANCE
To keep the network operating at peak efficiency, we perform routine network maintenace on some segment of the network every morning between the hours of 3:00-5:00 am.
Typical maintenace practices includes updating firmware on customer Internet antennas, Internet transmitters, and backhauls; rebooting routers and switches; upgrading firmware on routers and switches; and reconfiguring and calibrating transmitters. During this time, there will be brief interruptions in Internet service (<15 minutes).
ENGLISH HILLS RELAY MAINTENANCE WORK TODAY
Techs will be onsite at English Hills Relay this morning to trouble-shoot the network hardware. We replaced a router and switch last week because the transmitters would spontaneously reboot throughout the day. This weekend the problem resurfaced. There may be intermittent outages and we test various electrical components associated with the solar equipment.
No other towers or relays are affected.
ENGLISH HILLS RELAY REPAIRS
We are repairing some water damage to the equipment box at the English Hills Relay. The work should not take more than 15-20 minutes.
No other towers or relays are affected.
EQUIPMENT FAILURE AT ENGLISH HILLS RELAY
The switch appears to have failed. A tech is enroute to trouble-shoot. Current ETA is 4 pm.
No other towers or relays are affected.
PLANNED NETWORK OUTAGE TUESDAY 02-27-2024 NOON - 2:00 PM
We received word from Comcast that they will be performing maintenance on their Internet "pipeline" this Tuesday from noon to 2:00 pm, and that our circuit "may" be affected. Our Internet runs through their "pipeline" from Sacramento to Vacaville.
What that means is that there may be NO INTERNET during that maintenance window. Please make other arrangements (e.g. cellular hot spot) if Internet is required during the downtime.
ALL towers and relays may be affected.
BERRYESSA PEAK SPEED ISSUE
Techs are on their way to Mt. Vaca and Berryessa Peak tower to realign the primary backhaul. The backhaul is the main Internet feed between Solano and Yolo Counties. The backhaul blew out of alignment at 1:00 am this morning. Yolo County customers are currently on the secondary (backup) backhaul which cannot pass as much traffic, so things will move a bit slower until the primary backhaul is realigned.
No other towers or relays are affected.
VACA NORTH TOWER SE TRANSMITTER AND MCQUEEN TOWER NE TRANSMITTER DOWN
It appears that the winds have blown the Vaca North SE transmitter and the McQueen NE transmitter out of alignment. Attempts to move affected customers to other transmitters does not appear possible. Techs will investigate as soon as possible and safe to climb the towers early this week.
VACA SOUTH TOWER AND CENTRAL LANE RELAY DOWN
Looks like the winds have blown the primary and secondary backhauls out of alignment up at the tower. Both sites will be offline until Monday afternoon at the ealiest, if it is safe to climb the tower.
INVESTIGATING AN OUTAGE AT VACA SOUTH TOWER AND CENTRAL LANE RELAY
Investigating an outage at the Vaca South Tower. Central Lane Relay connects through Vaca South and is also down.
No other towers or relays are affected.