Wednesday evening around 5 pm the primary backhaul (main Internet supply line) failed. The secondary backhaul immediately kicked-in and is currently operational. Techs will investigate the issue at daylight. The secondary backhaul does not provide as much speed as the primary so there may be some slowness. Please refrain from streaming videos/TV or gaming until we can resolve the issue.
No other towers or relays are affected.
Looks like the solar batteries at the Steiger Peak relay drained Tuesday night around 8:40 pm, shutting down the relay. Since Estates Drive relay connects through Steiger Peak, those customers were also down. We were able to use the relay host's building power and service was restored (for all but one Steiger Peak transmitter) by 10:15 pm. The one transmitter that is still down at Steiger Peak will be reactivated at sunrise.
No other towers or relays were affected.
We received a notice from our upstream Internet provider (Cogent Communications) that they will be performing network maintenance at their Sacramento network center starting around midnight on 11-22-2023 and ending by 5 am 11-22-2023. During this maintenance window, we will experience one or more brief interruptions in service while Cogent completes their maintenance activities; the interruptions are expected to last less than 15 minutes (each circuit migrated separately) total. However, due to the complexity of the work, your downtime may be longer. Customers may also see some reconvergence during the maintenance window.
10 am - noon
There will be brief (<10 minute) outages today for customers connected through the Vaca South Tower (including the Central Lane Relay). We are replacing a water-damaged patch panel that is corroded. Once the new patch panel is installed, we need to move equipment cables from the old panel to the new one. During those cable moves, there will be brief disruptions of service.
No other towers/relays are affected.